Tech22 – Terms and Conditions

When you have repairs/services contract with Tech 22, you agree to all of the sections of the following Terms and Conditions. As the consumer, you acknowledge that you have made all efforts possible to seek and understand all information contained in Tech22’s Terms and Conditions as they relate to you and your selected service. Ultimately, it is your responsibility to understand all the terms of service and the associated conditions before entering a service contract with Tech22.

1. Three months Warranty Policy

All parts and labour on device repair services, provisioned by Tech22, are covered by our 3 months warranty. This warranty covers any defects on parts installed by Tech22, as well as the workmanship associated with the repair. All the used mobile devices and laptops, sold by Tech22, are covered by our 3 months warranty. All brand new mobile phones are covered by the manufacturer.

2. Pricing, Quotations and Payments

All Tech 22 pricing and quotations are subject to change.

Should our technicians determine that your device requires additional work, or parts, beyond the initial quote, Tech22 will advise you accordingly and your approval on this additional work would always be sought before proceeding.

Tech22 does not charge for repairs where our technicians find that there is no solution for your device’s fault (liquid damage being the only exception).

Payment may be required upfront or at the time of collection, subject to the discretion of Tech22’s Customer Service Representative. Tech22 reserves the right to exercise a lien over the device in instances of non-payment. The customer acknowledges that the lien will be enforced until such time the service is paid for or the device is recycled as per clause 11.

Repair payments will not be refunded if the device can be repaired under the original service contract. If the original service contract cannot be fulfilled under the terms of Tech22’s warranty, the original payment will be refunded in full.

3. Your Data

We understand that in most cases your data and sim card are very important to you. We strongly recommend that you back up and/or store your data on a separate device prior to booking your device in for any type of repair and remove your sim card from the device. You acknowledge that Tech22 is not responsible for any loss or damages to data or sim cards and agree to release Tech22 of any liability.

4. Liquid Damage

An upfront, non-refundable investigation fee may be required for liquid damage repairs as determined by the Customer Service Representative and regardless of the outcome. Tech22 bears no responsibility for the outcome of liquid damage repairs. Any repair where liquid damage is discovered is not covered by the Tech22 lifetime warranty.

5. Physical Damage

Warranty doesn’t cover the physical damage.

6. Unlocking

Where you have requested we unlock your device, there may be instances where the unlocking process may be rejected, and in these circumstances, the service will be non-refundable. Instances where this may occur include providing an incorrect IMEI number, passcode or instances where your device has been registered lost or blocked. Further, if your device is an Apple iPhone, we request that you turn off Apple iCloud and ensure that you have the correct Apple iTunes ID and authorisation. Unlocking the network does not clear the device of the registered ID and any failure to follow the correct procedures may result in the unlocking process being rejected.

7. Devices with no power and/or broken LCD’s

Tech22’s repair process involves a thorough device testing both before and after the repair is conducted. If the Tech22 Technician is unable to test the device prior to the repair due to any of the below listed reasons, Tech22 cannot be held liable for untested functions that do not operate after the repair, due to its inability to verify they’re functionality and condition prior to the repair:

  • The Device has no power or cannot be powered on.
  • Access to the device and its functions is not provided or available.
  • The LCD of the device is broken.

8. Miscellaneous & Accessories

Warranty doesn’t cover the cables, wired earphones, and certain accessories.

9. Pickup Policy

The device should be claimed back within two weeks of the repair date. If the customer failed to collect the device within two weeks, we will charge 10% on top of the original fees as a maintenance fees for collection. If a device is not claimed within 30 days, we will recycle the device.

10. Return Policy

If the device is returned without any functional problems after 48 hours from the purchase time, we will charge 25% restocking fees. If the device is returned within 48 hours and the device returned has some functional issues, we will give the full refund to the customers. If the device is returned within 3 months warranty but after 48 hours of purchase time, we will give the equivalent amount of store credit to the value of the device or we will fix the issue or Tech22 can offer you a replacement device to swap.

11. Changes to the Terms and Conditions

Tech22 reserves the right to make changes to the above Terms and Conditions at any time, and it is your responsibility to check you have read the most recent revision.